At ACL Sales, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your product, we are here to assist you with our 30-day return and refund policy. Please read the details of our refund policy below.

1. Return Eligibility

We offer a 30-day return policy for most of our products. To be eligible for a return, the item must meet the following criteria:

• The product must be in original, unused condition.
• The item must be returned in its original packaging.
• You must provide proof of purchase, such as an order confirmation email or receipt.

Some products may be non-returnable, including, but not limited to, opened or used electronics or accessories that do not meet the return criteria.

2. How to Request a Refund

To initiate a return and request a refund, please follow these steps:

• Contact our customer service team within 30 days of receiving your order.
• Provide your order number and the reason for the return.
• Our team will guide you through the process and provide you with a return authorization (if applicable).

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that:

• Refund processing time may take 5-7 business days, depending on your payment provider.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.
• The customer is responsible for return shipping costs unless the return is due to our mistake.

4. Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately. We will arrange for a replacement or full refund, depending on your preference. Please provide clear pictures of the damage or defect so we can assist you in resolving the issue.

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please follow the return process to get a refund and place a new order for the item you wish to receive.

6. Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used items that are no longer in resellable condition.
• Products that were purchased as final sales or with a special discount.

7. Late or Missing Refunds

If you have yet to receive your refund within the expected timeframe, please check with your payment provider first. If the issue persists, feel free to contact us, and we will assist you.

8. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and they will become effective immediately upon posting.

9. Contact Us

If you have any questions regarding our refund policy or need assistance with a return or refund, please reach out to our customer service team.